Return and Refund Policy
Our Return and Refund Policy
Not satisfied with your purchase or changed your mind? No problem! Here’s everything you need to know about our return and refund policy:
Free Return Shipping
You can return the product at no extra cost. Simply pack it well and send it back to us!
14-Day Decision Period
You have 14 days from the date you received the item to decide. Within this time, you can cancel your purchase without giving any reason.
Want to Exchange?
If you'd like a different product, we're here to help! Just reach out to us, and we'll arrange a quick exchange.
Refund
Would you prefer a refund? No problem – we’ll refund your payment as soon as we receive the returned product.
Item in Original Condition
Please make sure that the returned item is in its original condition and includes all parts.
How to Return:
If you’d like to cancel your purchase, simply send us a message (by mail, email, or fax) with your decision. You may use our sample cancellation form, but it’s not required.
We want you to be happy with your purchase! If you have any questions, don’t hesitate to contact us – we’re here for you!
Contact Information:
Mistervac e.K.
CEO: Tino Schwietzer
Heilbronner Straße 13 – 15
D-74831 Gundelsheim
Germany
Email: info@mistervac.com
Fax: 06269-427135